Dr Thomas Maggs

Paediatric Doctor & Founder Medical Consulting Group & LNWH NHS Trust

Thomas is a health-tech leader and practicing clinician with extensive experience across operations, product management, and executive leadership. Having served as both Chief Medical Officer and Chief Operating Officer, he brings a strong understanding of clinical, regulatory, and operational strategy alongside hands-on experience developing and launching digital health products, including web and mobile platforms. Thomas also has a particular interest in AI-driven healthcare solutions and the application of emerging technologies to improve patient outcomes and healthcare delivery.

Day 1 | 20th October

4:45 PM Customer Interview: Discovering what HCPs want: How can you fix customer engagement to earn the attention and gain the trust of time-pressured HCPs?

Format: This interview-led session brings HCP perspectives directly into the conversation, cutting through assumptions to explore how pharma engagement is experienced on the ground. Through honest, first-hand reflections, HCPs will share what genuinely adds value, where engagement falls short, and how current approaches align, or clash, with the realities of clinical practice.

The discussion will explore:

How HCPs feel about their current engagement with pharma
What works well today across channels, content and format, and what misses the mark
The biggest day-to-day challenges shaping how, when and why HCPs choose to engage
Where pharma engagement is falling flat, and what needs to change to better support HCP needs in a time-pressured, increasingly digital environment.

Check out the incredible speaker line-up to see who will be joining Thomas.

Download The Latest Agenda